Problems Faced By The Vodafone Sales Team Business Essay

Problems Faced By The Vodafone Sales Team Business EssayThrough this look for been carried out successfully thusly only I leave alone be able to classify the effect reasons for the problem. From the reasons set I will be able to make the problems. After work these issues faced by Vodafone, Vodafone will be more successful in running the floor and will be able to be admirering Vodafone sales team to advance their day to day operations through a given timeframe. It is also help them to implement and evaluate the solutions specified.The management concept utilize in order to solve the issues identified is Fayols Management theory conceptBy means of this concept it has helped me to beat out the possible solutions for the stemma problems identified by the Vodafone sales team managers and also to find the reasons behind the core problems.2.4 postS AND PURPOSE OF STUDYAIMSTo identify some general business problem that exists within the Vodafone organisation.To have the reasons behind the problems taking place.How to resolve these business problems.To discover how solving these problems would be feasible for Vodafone.To ensure that all selective information about(predicate) Vodafone given by myself in this business proposal is fair and accurate to my best extent.The problems identified are relevant and suitable to work on duration of this course because the problem identified is ongoing in many organisations in New Zealand. The problems Im elaborating on are signifi rattly important to be solved and thus the learning outcome will be of aid to me when I join the workforce.PURPOSETo get more practical knowledge on how to find reasons and solutions behind problems.3.1RESEARCH PROCESS TO GATHER radical DATA EXPLAINED AND JUSTIFIEDThe seek procedure was carried out by a mixture of look methods (Quantitative and Qualitative).Methods outlinedResearchQuestionnairesFace-to-face queryExploring attitudes and behaviour of the staffs of VodafoneIn using these research methods I was going toFind factsprimary dataThe process also includes interviews of the staffs and managers to find out the reasons of the problems and then work out the solutions for the problems identified. A content analysis was also used to find out the facts of the analysis and get solutions. 3.2PRIMARY PROCESS/SIZE OF SAMPLE POPULATIONThe initiation of this project started with the formulations of ideas as to what needs to be looked into to reach the aim of this survey. Once that was through with(p), a questionnaire was made with regards to getting a specific ins and outs of what goes on the a Vodafone contact centre and how its inefficiency back tooth leading to failed productivity. The sample size was quite small as this related to just one area within the greater Vodafone Business. On the 10th of April about 10 staffs were given questionnaires to fill and the choice was given to them either to put their name or leave them anonymous. I also did face to face inter view of the 2IC of the Sales Team.From the responses provided in the questionnaire I was able to do an analysis of the problems.3.3STATISTICAL TECHNIQUES employ FOR THE TASKThe statistical tools used in this project included the employment ofFishbone drawGannt chartHenri Fayol management theory.3.4INTERVIEW CONDUCTED AFTER SURVEY (DATES AND TIMES IN APPENDIX)An interview was carried out on the 2nd of April of some of the staffs and managers of the Vodafone Sales teams at the Vodafone Sales say-so in Penrose, Auckland City, New Zealand.3.5LITERATURE REVIEW AND THEORY OF MANAGEMENT IN RELATION TO TOPICI have reviewed someVodafone CataloguesArticles in newspapersInternet ResearchThe research comes under the process of controlling. The managers of Vodafone necessitate using Fayols 5 functions of Management in order to get to the bottom of the issues they are facing at the moment.3.6RESEARCH INSTRUMENTS USEDThe research methodology was carried out by a mixture of research methods (Qua ntitative and Qualitative).Face to face interviewQuestionnaireInterviewParticipant observationFishbone diagram 3.7STRENGTHS AND LIMITATIONS OF STUDYSTRENGTHS The staffs were in truth helpful.They were quite open to answering the questions.LIMITATIONSInaccuracy of results.Sample size is not undecomposed enough as I couldnt get the responses of all people.Hard to summarize the data.3.8MANAGEMENT THEORIES USED TO HELP EXPLAIN METHODOLOGYIn order to recognize the problems and to find the reasons for the problems I have used the SWOT analysis and the Cause Effect Fishbone diagram.The deck up analysis has helped me to identify the strengths, weaknesses, opportunities and treats of Vodafone. This method has helped me to identify the business problems, draw conclusions and to translate these solutions into a Strategic action plan. This method has also been able to provide me with assistance in consolidating the strengths, reducing the weaknesses, grab the opportunities, minimize the tre ats, facilitate the plan and alternative choices, help to innovate and ensure the well being and prosper ship of Vodafone in achieving the goals and missions.The fishbone diagrams has helped in to jot out the possible solutions to the problems Vodafone is facing and also the steps and resources needed to achieve these solutions. It shows the problems, the solutions and the 6 categories. Process Management Equipment People Material engineering scienceThe fishbone diagram is in the appendix as Figure 2.4.1SUMMARY OF PRIMARY RESEARCH RESULTSAfter a complete search and interviews I got some invaluable information and some primary data.For Vodafone the business problems identified were under the OTHERS category. Upon identifying the problems I have also identified possible solutions to the acknowledged problems. The research results after the interview also showedTHE PROBLEMS IDENTIFIED AND THE RESONS BEHIND THEMCULTURAL DIFFERENCES-mind set of managers-priority given to some culture only-preference of the leaderILLEGITIMATE SICK CALLS-strict management-Lack of MotivationAGENTS NOT video display UP TO gain WITHOUT NOTIFICATION-poor management-lack of rules in the departmentLACK OF MOTIVATION-from the Managers from upper levelSTAFFS ARE COMMITTING FRAUD.-weak management-lack of motivation-mind set of employees that they can get away with any fraudLACK OF POWER TO STAFF MEMBERS-poor managementineffective MANAGEMENT-lack of motivation4.2ANALYSIS OF DATA WITH RESULTS OF PRIMARY RESEARCH ANALYSEDAND DISCUSSED RELATING TO AIM AND PURPOSE OF THE INVESTIGATIONI myself believe that these problems are common for gigantic companies such as Vodafone.As the researcher I have identified the business problems and the possible solutions which will also help Vodafone sales team to improve their day to day operations through a given timeframe. It is also help them to implement and evaluate the solutions specified.Its important to resolve these problems as soon as possible reas on being failure to get a resolution on Vodafones part will result in inefficiency and diminished customer faith in the come with.4.3RESEACH DATA ANALYSED AND INTERPRETEDFace to face interview was carried out and start-off hand information was obtained from personnel whose working with the organisation of study.It is not taken from any old Vodafone reports which may be outdated and obsolete because reports are done periodically and. An interview with a Vodafone employee gave me 1st hand information.4.4LIST OF POSSIBLE SOLUTIONS AND CONSEQUENCES1. CULTURAL DIFFERENCESPossible solutionsManagers need to develop their leadership skills and treat everyone equally putting parenthesis the culture difference of the staffs.They require more training.2. ILLEGITIMATE SICK CALLS.Possible SolutionsGet rid of the free to call sick line number and get sick calls to come to managers directly.Make a requirement for the actual employee to call in rather than having their family members call on the ir behalf.3. AGENTS NOT SHOWING UP TO WORK WITHOUT NOTIFICATION.The procedure in place take care of such scenarios includes the following stepsMaking contact with the agent who is not showing up.Sending an e-mail request to make contact with Vodafone.Once a month has passed, a final call is made to the person absent to make contact with the company to discuss their future with the company.If contact is made, then there are further procedures such as a probation period for the agent. If contact is not made, then the agents take on is terminated.4. LACK OF MOTIVATION.Possible SolutionsAs providing motivational promotions can be costly, during the in between time, promotions should be invented which is not too expensive but enough good enough to boost team morale.Managers should make sure theyre setting a good example of efficiency and enthusiasm.Set goals and reinforcement the staff when the goals are achieved. The reward can be as simple as a star on the calendar and a bigger rewa rd at the end of the month if there are enough stars for each day.4. STAFF IS COMMITTING FRAUD.Possible SolutionsMonitor calls and see if there is a pattern of a particular number name multiple times to identify fraud.5. LACK OF POWER TO STAFF MEMBERS. Possible SolutionsVodafone identified that the number of these escalations were growing exponentially so just recently a new tool called VODAFONE HERO was launched to give agents over the phone additional powers to assist customer further and increase customer faith in the business.6. INEFFICIENT MANAGEMENTPotential solutionsEnsure that reminders are saved for one on one meeting and these are scheduled in advance.Ensure that all updates are done through direct communications.4.5MANAGEMENT THEORY USED TO EXPLAIN MEANING OF FINDINGSOF RESULTS AND RELEVANCETo discover the possible solution for the problems identified and to find out the core reasons behind these problems I have used Henri Fayols creative problem solving techniques i.e.1 . PLANNING2. ORGANISING3. COMMANING4. COORDINATING5. CONTROLLING4.6EVIDENCE OF ORIGINAL RESEARCHThe evidence of the original research is in the appendices section includingInterview QuestionnaireFishbone diagram as problem solving tool.I have also researchedInternal- Vodafone Sales 2IC questionnaire.External-references, online assistance.5.1STATEMENT OF CONCLUSIONUpon completion of this research it has helped me in identifying the problems, the reasons behind the problem and the possible solutions to the problems.It has also provided me with the awareness of problem solving skills and if Im in the workplace I will be able to distinguish and solve problems efficiently.5.2CONCLUSIONS MUST BE LOGICAL FROM THE RESULT AND DISCUSSION5.3CONCLUSIONS MUST LINK BACK TO AIMS AND PURPOSES OF RESEARCH.5.4CONCLUSIONS BASED ON EVIDENCE5.5CONCLUSIONS PRIORITISED5.6RATIONALE FOR FINAL RECOMMENDATION5.7RECOMMENDATION MUST BE RELEVANT ADDRESSING PROBLEM AND ISSUES5.8RECOMMENDATION TIMELY AND FEASIBLE5 .9RECOMMENDATION PRIORITISED6.0MANAGEMENT THEORY USED TO EXPLAIN CONCLUSIONS AND RECOMMENDATIONS